Frequently Asked Questions

Policy Info

  1. What are your exchange and return policies?
  2. Do you have a toll-free customer service line?
  3. Can I order custom magnets in quantities of less than 1,250?
  4. Why don't you include envelopes with your calendars?

If we didn't answer your question here, please contact us!

1. What are your exchange and return policies?

We take great pride in our reputation for quality and value and unconditionally guarantee every item sold against any defect in manufacturing.

REFUNDS: House of Magnets does not offer refunds. Because many of our products are seasonal (calendar and sports schedules) and due to the heavy cost of shipping magnets that we cover (anything over $6.95),please be sure the item you are ordering is the item you desire. Please contact a House of Magnets representative (800/789-6247) and ask any questions pertaining to a particular product before ordering.

EXCHANGES: House of Magnets will gladly exchange any item that has been incorrectly sent to you, or is defective in manufacturing, or has printing errors that are the fault of House of Magnets. Please return the item(s) within 14 days of receipt and we will gladly assist you with a prompt exchange provided that the items are returned in their original packaging. In all cases, please contact your House of Magnets representative (800/789-6247) before shipping your merchandise back to us, as we may decide to have you keep the damaged magnets rather than pay for the return shipping.

  • Incorrect Product: You will not be charged for the shipping costs of replacement merchandise, and we will reimburse you for the cost of returning the item(s) to us.

  • Defective Product: If you have received defective merchandise, you may exchange the defective merchandise for a different item. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges.

CONCERNING CUSTOM PRODUCTS: For any defective material or items, we will promptly reprint or remanufacture any error on our part at no cost to you. Shipping of the replacement product is also no charge to you. NOTE: If you have signed or emailed us an ART APPROVAL for your order and the item is printed or manufactured with an error, House of Magnets is not liable for any refund or exchange of goods or services.

RETURN SHIPPING: If you are paying for the return shipping, please send all return packages via a prepaid, insured, traceable method to ensure a safe and documented delivery. If we are paying for return shipping, please ship the item UPS GROUND and use our account number, which a House of Magnets representative can provide you (800/789-6247).

Ship returns to:
House of Magnets Returns
1912 John Towers Avenue
El Cajon, CA 92020
Ph. 800/789-6247 Fax: (619) 449-6247

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2. Do you have a toll-free customer service line?

We certainly do! Our toll-free number is 1-800-789-6247 (lower 48 U.S. states only). If you're in Alaska or Hawaii, please call us at (619) 258-4087.

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3. Can I order custom magnets in quantities of less than 1,250?

House of Magnets does offer magnets in quantities less than 1,250; however, they must fit into one of our current stock sizes.

For any size other than our seasonal specialty stock sizes, currently, the answer is "No." It takes quite a bit of time and effort to configure our die-cutters to cut out the magnets in any particular size or shape, not to mention the effort on the behalf of the printers and the coaters. The only way we can make this process cost-effective is to tailor it to the amount of output we'd be getting. To start the process just email us the design specifications for your magnet. We will send you an art proof via email in a few days which you can then print out to view actual size of the magnet.

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4. Why don't you include envelopes with your calendars?

We've responded to customer's needs by offering envelopes à la carte. Other companies include the price of the envelopes with the calendars, but most people don't need an envelope with every calendar. Many people hand out the calendars at open houses, fairs, and other events, or include them in a Christmas card, or hang them on doorknobs, or ... ? (House of Magnets also sells doorknob bags.) We feel it's most important to give each customer a choice.

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