Frequently Asked Questions

Mailing Info

  1. When will I receive my order?
  2. Is there an extra charge to ship to Hawaii or Alaska?
  3. Do you offer mailing services? Can you mail my magnets for me?
  4. Why would your product that is promoted to weigh under one ounce weigh more?
  5. Why would my Postmaster require more than a first-class stamp for my mailing even if it is under one ounce?
  6. Do you ship products outside the United States?

If we didn't answer your question here, please contact us!

1. When will I receive my order?

For in-stock items, we try to ship out within 2 business days. The exceptions to that would be temporary outages or seasonal products, like baseball, football, and calendars. They may take a bit longer.

We ship mostly via UPS from San Diego, California – so, depending on how far you are from us, your order will be in transit for any amount of time between one day and five business days. You can determine the actual transit-time on the UPS website (our zip code is 92020).

For custom magnet orders, depending on the order, there is typically a 5-10 business day production period + shipping time - although it may be a bit longer during our busiest seasons. Please call us (800/789-6247) for our current turnaround time.

We email your tracking number to you upon shipping, so you can always follow your order's progress.

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2. Is there an extra charge to ship to Hawaii or Alaska?

The shipping companies charge much more to ship to those two states. We charge a flat $15 for shipping per order, which means our free shipping policy cannot apply to Hawaii and Alaska.

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3. Do you offer mailing services? Can you mail my magnets for me?

Yes we do! Please call us for information: 800-789-6247.

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4. Why would your product that is promoted to weigh under one ounce weigh more?

Due to the manufacturing process of magnets, paper and other products, there are occasions when the uniform thickness of these materials are within acceptable manufacturing tolerances but combined together could cause the finished products to cross the one-ounce barrier (it's the third defiance of the bell curve type of thing). It is always a good idea to weigh the pieces before appropriate postage is applied.

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5. Why would my Postmaster require more than a first-class stamp for my mailing even if it is under one ounce?

As Postal Regulations and Standards continue to change, it's always recommended to ask what regulations might affect the mailing rate of your pieces. The new rate case and shape-based model announced by the USPS will continue to require uniformity within mailing pieces and automation compatibility through their high-speed sorting machines.

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6. Do you ship products outside the United States?

We cannot accept or ship orders outside the 50 United States, except...

Order Instructions for Canadian Agents

Canadian Flag We're excited to be setting up Canadian ordering on our site. Until it's complete you can still place your order online by following these simple steps:

  1. Place a regular order, choosing the items you want by adding them to the shopping cart.
  2. Go to Checkout.
  3. When setting up your account, use House of Magnet's street address with your name, company, phone, etc.:

  4. 1912 John Towers Ave
    El Cajon CA 92020


  5. Under "Shipping & special instructions:" put your Canadian shipping address.
  6. For a payment method, choose Offline Order (fax).
  7. Once we receive your order, we'll contact you with the total shipping cost, including duties, taxes & fees and we'll get your payment then.

Thanks for your patience & patronage!

Your House of Magnets Team

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