Frequently Asked Questions

General Questions

1. What's the difference between custom and stock products?

Stock vs. Custom

Custom products allow you to personalize elements of the product online (usually your name, title, contact info, photo, and logo) and are printed directly onto the product ( see example).

Stock products do not have personalized elements to be printed directly on the product, and instead typically have another easy method of personalizing after you receive the product – like a place to peel and stick your business card to them (see example).

2. What's the difference between your custom magnets styles?

The key differences between our various custom magnet products are size, shape, weight, and whether it has a full or partial magnet on the back. All custom magnets are printed with your personalized info on the product. Our Custom Quickcard Magnets have a magnetic strip on the back and mail as one ounce. Our Custom Full Magnets have a full flexible magnet across the entire back, with some sizes that mail for one ounce, and some that mail for two. See Size and Comparison Chart to compare between our Full Magnet options.

Stock vs. Custom

3. Will magnets stick to stainless steel appliances?

Most stainless steel appliances are non-magnetic due to the addition of nickel. That said, they usually only have a steel door meaning the sides are magnetic. Many appliances today are made to look like stainless steel, but are actually a painted metal surface that is magnetic.

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4. What is the difference between 15-mil and 30-mil? How thick are the custom-imprinted magnets?

There is almost no difference in the magnetic strength of a 15 and 30 mil magnet. While some clients prefer to use the thicker 30-mil magnet (about the same thickness as a credit card) as it feels heavier and more substantial, many clients prefer thinner magnets because they are lighter and can be mailed for less postage.

5. How thick are the custom-imprinted magnets?

Our 10-mil glossy paper stock is glued and pressed onto 15-mil magnetic sheeting, making custom-imprinted magnets right around 25-mil in total thickness.

6. How many sheets of paper are in the notepad magnets?

There are 20 sheets in a stock notepad. We do this to keep the product under one ounce so you can save on postage. If you want more, then take a look at our custom notepads, which have options available with 20 or 40 sheets.

7. Do you do Save-the-Date magnets?

We do not currently offer a Save-the-Date magnet specifically. However, you may create a custom magnet. Using one of our standard sizes requires a minimum order of 100 magnets, and using a custom shape or size requires a minimum order of 1,250 magnets. If you provide the design following our art specifications, there are no additional fees. Otherwise our art department can help you for a $50 design fee.

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8. Can your magnets be used outside?

Our Car Magnets are made for outdoor use. We use a special all-weather material and premium UV gloss for longer protection from the sun and elements. The majority of our other magnet products are designed for indoor use - most commonly on refrigerators, file cabinets, and other home appliances.

9. Where do I send my art and assets for orders you are designing for me?

Please send your files using one of these easy delivery methods:

You'll receive an email confirmation once we have successfully received your art files.

10. What formats do you need my art and assets in for orders you are designing for me?

Please send your digital files saved as PDF, TIFF or EPS format at 300 dpi. We also accept JPEG files provided they are high enough resolution and large enough pixel size.

11. How long will the custom-imprinted magnets take?

After we have final art approval, expect 5-8 business days for production and quality control. After that, we ship UPS Ground, or USPS, which will get your shipment to you within 5 business days, anywhere in the continental US.

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12. Will I receive proofs for products that you design for me?

Yes! If you are paying an art fee to have us do the design, you will receive links to your electronic proofs via email that require your approval before your order goes into production. Otherwise you can use our free online personalization and proofing center to customize and proof a product yourself.

13. What are your exchange and return policies?

We take great pride in our reputation for quality and value and unconditionally guarantee every item sold against any defect in manufacturing

REFUNDS: We do not offer refunds because many of our products are seasonal (e.g. calendar and sports schedules), customized, and expensive to ship. Please be sure that the item you are ordering is the item you desire and contact a House of Magnets representative (800/789-6247) to clarify any questions or concerns you may have about a particular product before ordering.

EXCHANGES: We will gladly exchange any item that has been incorrectly sent to you, has manufacturing defects, or has printing errors that are our fault. Please contact your House of Magnets representative (800/789-6247) before shipping your merchandise back to us, as we may decide to have you keep the damaged magnets rather than pay for the return shipping. If you are instructed to return ship the item(s), please ship within 14 days of receipt and we will gladly assist you with a prompt exchange once we have received them (provided that the items are returned in their original packaging).

  • Incorrect Product: If you have received an incorrect product, you will not be responsible for the return shipping costs of any items that you have received in error, and we will reimburse you for the cost of returning the item(s) to us.

  • Defective Product: If you have received defective merchandise, you may exchange the defective merchandise for a different item. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and any applicable increase in shipping charges.

  • Custom Products: For any defective items, we will promptly reprint or remanufacture them at no cost to you. Shipping of the replacement product is also no charge to you. However, if you have proofed and approved a custom product for production, and it contains an error that you approved (e.g. a spelling mistake, wrong information, etc.), we are not liable for any refund or exchange of goods or services.

RETURN SHIPPING: If you are paying for the return shipping, please send all return packages via a prepaid, insured, traceable method to ensure a safe and documented delivery. If we have agreed to pay for return shipping, please ship the item(s) as instructed - UPS GROUND using our account number.

Ship returns to:
House of Magnets Returns
1912 John Towers Avenue
El Cajon, CA 92020

14. Do you have a toll-free customer service line?

We certainly do! Our toll-free number is 1-800-789-6247 (lower 48 U.S. states only). If you're in Alaska or Hawaii, please call us at (619) 258-4087.

15. Why don't you include envelopes with your calendars?

We have responded to our customer's needs and requests by offering envelopes à la carte. There are many brilliant methods of distributing popular marketing products like calendars and sports schedules (here’s a great list from your peers if you need ideas). Some of the most common methods of distribution do not require an envelope; like doorknob hanging, open house giveaways, combining with holiday cards, and partnering with local businesses like coffee shops & convenience stores. We believe in giving you the choice, so you don’t end up paying for something you won’t use. Envelopes and other accessory products like note cards, message inserts, and doorknob bags can be added as needed for your particular marketing strategy.

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Mailing Questions

16. When will I receive my order?

For in-stock items, we try to ship out within 2 business days. The exceptions to that would be temporary outages or seasonal products, like baseball, football, and calendars. They may take a bit longer.

We ship mostly via UPS from San Diego, California – so, depending on how far you are from us, your order will be in transit for any amount of time between one day and five business days. You can determine the actual transit-time on the UPS website (our zip code is 92020).

For custom magnet orders, depending on the order, there is typically a 5-10 business day production period + shipping time - although it may be a bit longer during our busiest seasons. Please call us (800/789-6247) for our current turnaround time.

We email your tracking number to you upon shipping, so you can always follow your order's progress.

17. Is there an extra charge to ship to Hawaii or Alaska?

To account for increased shipping costs to these states, we charge a $15 flat-shipping fee per order to ship Hawaii and Alaska.

18. Do you offer mailing services? Can you mail my magnets for me?

Yes we do! Please call us for information: 800-789-6247.

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19. Why would my Postmaster require more than a first-class stamp for my mailing even if it is under one ounce?

Your postmaster may charge an additional fee if you decide to have them apply machined postage. This is because magnets will often stick to the postal machines, and therefore require postage to be added by hand. We always recommend our customers add postage themselves to avoid this fee, as manual handling of the pieces is already included if postage has been pre-applied.

20. Do you ship products outside the United States?

Yes, we ship to Canada. Orders shipping to Canada should be placed using the “Offline Payment” method during checkout. Once your order has been placed, we will calculate any applicable duty, tax, GST and brokerage fees, and then contact you for review and payment. This way, you know your total cost before finalizing your order, and ensure that you will not be charged any additional import fees after your order has been delivered.

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21. Do you have products designed to mail as one-ounce?

We strategically design many of our most popular products to mail for one-ounce postage. Our Peel & Stick magnets have been combined with a standard 16 mil business card attached, placed in our matching (either #7 or #10) envelope, and weighed to confirm under one-ounce for mailing. Our Custom QuickCard, First Class, and Budget magnets have been placed in our matching (either #7 or #10) envelope, and weighed to confirm under one-ounce for mailing. Please note that using a very thick business card, or adding anything additional in the envelope (eg. letter, card, etc.) can push the piece over the one-ounce postage weight limit, and in such cases, we cannot guarantee the piece will mail as one-ounce. We highly recommend weighing your marketing piece before applying postage and mailing.

For over 15 years, our customers have mailed millions of magnets via First Class mail, but it is important to note that First Class Mailing Requirements are subject to change by the United States Postal Service at any time.

22. Is there an added cost to have my postmaster apply machined postage?

To have your postmaster add machine postage, the post office will usually charge an additional fee to handle magnets. This is because magnets will often stick to the postal machines, and therefore require postage to be added by hand. We always recommend our customers add postage themselves to avoid this fee, as manual handling of the pieces is already included if postage has been pre-applied.

23. Is there a “right” way to position magnets inside of the envelope?

Magnet Placement

Although there is no hard and fast requirement for mailing, the Post Office prefers magnets to be inserted facing the back right side of the envelope, (when looking at the front of an envelope where the address is printed), with the magnet facing away from the recipient's address on the front.

If we didn't answer your question here, please contact us!

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