1. What's the difference between custom and stock products?

2. How can I get my art to you?

3. What are your exchange and return policies?

4. Questions about our baseball schedule magnets?

5. Will magnets stick to stainless steel appliances?

6. Can your magnets be used outside?

7. Do you have a toll-free customer service line?

8. Can I order custom magnets in quantities of fewer than 1,250?

9. When will I receive my order?

10. How long will the custom-imprinted magnets take?

11. If I ask for a custom magnet, can I get a proof of it?

12. What is the difference between 15-mil and 30-mil? How thick are the custom-imprinted magnets?

13. Why would your product that is promoted to weigh under one ounce weigh more?

14. Why would my Postmaster require more than a first-class stamp for my mailing even if it is under one ounce?

15. How many sheets of paper are in the notepad magnets?

16. Do you have Save-the-Date magnets?

17. Do you ship products outside of the continental US?

1. What's the difference between custom and stock products?

Custom items are one-piece with a magnetic backing. They can include your contact info, photo, logos, etc. on a personalized design manufactured for you by us.

Stock items are usually two pieces: An adhesive magnet attached to a UV gloss coated card. This is the less expensive option because you do the personalizing yourself by attaching your business card to the front of the adhesive magnet.

Take a look at the difference.

Back to Top

2. How can I get my art to you?

If you have the files in digital format, you can email them to info@houseofmagnets.com. Or you can mail them on a CD-ROM or USB flash drive to House of Magnets, 1912 John Towers Ave, El Cajon CA 92020.

If you don’t have your art in electronic format, you can mail the photo or logo to our offices (same address above), where we will scan in the picture and insert it in your magnet design.

You'll receive a confirmation email from us when we've successfully received your art files.

Back to Top

3. What are your exchange and return policies?

We take great pride in our reputation for quality and value and unconditionally guarantee every item sold against any defect in manufacturing.

REFUNDS: House of Magnets does not offer refunds. Because many of our products are seasonal (calendar and sports schedules) and due to the heavy cost of shipping magnets (we pay the shipping over $60), please be sure the item you are ordering is the item you desire. Please contact a House of Magnets representative (800/789-6247) and ask any questions pertaining to a particular product before ordering. We attempt to clearly display each item as best we can on our website and we will be happy to discuss the specifics of each product before you purchase. We're happy to send you any free samples before you order so you can verify their quality.

EXCHANGES: House of Magnets will gladly exchange any item that has been incorrectly sent to you, or is defective in manufacturing, or has printing errors that are the fault of House of Magnets. Please return the item(s) within 14 days of receipt and we will gladly assist you with a prompt exchange provided that the items are returned in their original packaging. In all cases, please contact your House of Magnets representative (800/789-6247) before shipping your merchandise back to us, as we may decide to have you keep the damaged magnets rather than pay for the return shipping.

• Incorrect Product: You will not be charged for the shipping costs of replacement merchandise, and we will reimburse you for the cost of returning the item(s) to us.
• Defective Product: If you have received defective merchandise, you may exchange the defective merchandise for a different item. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges.

CONCERNING CUSTOM PRODUCTS: For any defective material or items, we will promptly reprint or remanufacture any error on our part at no cost to you. Shipping of the replacement product is also no charge to you. NOTE: If you have signed or emailed us an ART APPROVAL for your order and the item is printed or manufactured with an error, House of Magnets is not liable for any refund or exchange of goods or services.

RETURN SHIPPING: If you are paying for the return shipping, please send all return packages via a prepaid, insured, traceable method to ensure a safe and documented delivery. If we are paying for return shipping, please ship the item UPS GROUND and use our account number, which a House of Magnets representative can provide you (800/789-6247).

Ship returns to:
House of Magnets Returns
1912 John Towers Avenue
El Cajon, CA 92020
800/789-6247
fax: (619) 449-6247

Back to Top

4. Questions about our baseball schedule magnets?

We'd love to answer any questions you have. Please call us at 1-800-789-6247.

Back to Top

5. Will magnets stick to stainless steel appliances?

Most common stainless steels are non-magnetic due to the addition of nickel. Because of this, magnets will not stick to stainless steel surfaces. Many appliances today are made to look like stainless steel but are actually a painted metal surface and magnets will stick. Also, common stainless steel appliances usually only have a steel door leaving the sides magnetic.

Back to Top

6. Can your magnets be used outside?

Our magnets are designed specifically for indoor use only, most commonly on refrigerators. We do not recommend sticking them on cars or using them outdoors due to the nature of the materials, which are not weatherproof or sunproof. We suggest locating a vendor that offers magnets specifically for outdoor use.

Back to Top

7. Do you have a toll-free customer service line?

We certainly do! Our toll-free number is 1-800-789-6247 (lower 48 U.S. states only). If you’re in Alaska or Hawaii, please call us at (619) 258-4087.

Back to Top

8. Can I order custom magnets in quantities of less than 1,250?

House of Magnets does offer magnets in quantities less than 1,250; however, they must fit into one of our current stock sizes. This stock size is subject to change due to seasonal magnetic sales. For example, we may offer a stock size for football magnets with a minimum order of 100 magnets.

For any size other than our seasonal specialty stock sizes, currently, the answer is "No." It takes quite a bit of time and effort to configure our die-cutters to cut out the magnets in any particular size or shape, not to mention the effort on the behalf of the printers and the coaters. The only way we can make this process cost-effective is to tailor it to the amount of output we’d be getting. To start the process just email us the design specifications for your magnet. We will send you a proof via email or fax. (If you are worried about color, we recommend receiving your proof via email, as faxed proofs don’t retain color well.)

Back to Top

9. When will I receive my order?

For stock items, we try to ship out within 2 business days. We ship via UPS from San Diego, California – so, depending on how far you are from us, your order will be in transit for any amount of time between one day and five days. You can determine the actual transit-time on the UPS website (our zip code is 92020).

For custom magnet orders, depending on the order, there is typically a 5-10 business day production period + shipping time - although it may be a bit longer during our busiest seasons. Please call us (800/789-6247) for our current turnaround time.

We email your tracking number to you upon shipping, so you can always follow your order’s progress.

Back to Top

10. How long will the custom-imprinted magnets take?

After we have final art approval, we try for 8 business days for production and then we will ship out the magnets. UPS Ground, our default carrier, will get your shipment to you within 6 business days, anywhere in the continental US.

Back to Top

11. If I ask for a custom magnet, can I get a proof of it?

Our standard policy on giving proofs is that we design and print them only for serious inquiries. So, yes, if you have given us specifications for your custom magnet as well as enough information for us to give you a quote, we will give you a proof of your magnet’s design and look.

Back to Top

12. What is the difference between 15-mil and 30-mil? How thick are the custom-imprinted magnets?

One mil is one-thousandth of an inch, so 15-mil is fifteen-thousandths of an inch. 30 mil is twice as thick as that, and is heavier. The custom-imprinted magnets are 25-mil in total – 10-mil glossy stock glued and pressed onto 15-mil magnetic sheeting.

Please note: There is almost no difference between the magnetic strength of a 15 and 30 mil magnet. Some people prefer to have a thicker magnet, because it feels more substantial. MOST people prefer thinner magnets, because they can be mailed for less postage than thicker magnets (30 mil magnets weigh 2x as much as 15 mil magnets).

Back to Top

13. Why would your product that is promoted to weigh under one ounce weigh more?

Due to the manufacturing process of magnets, paper and other products, there are occasions when the uniform thickness of these materials are within acceptable manufacturing tolerances but combined together could cause the finished products to cross the one-ounce barrier (it's the third defiance of the bell curve type of thing). It is always a good idea to weigh the pieces before appropriate postage is applied.

Back to Top

14. Why would my Postmaster require more than a first-class stamp for my mailing even if it is under one ounce?

As Postal Regulations and Standards continue to change, it’s always recommended to ask what regulations might affect the mailing rate of your pieces. The new rate case and shape-based model announced by the USPS will continue to require uniformity within mailing pieces and automation compatibility through their high-speed sorting machines.

Back to Top

15. How many sheets of paper are in the notepad magnets?

There are usually 20 sheets in a pad, give or take one either way. We do this to keep the piece below one ounce, so you can save on postage.

Back to Top

16. Do you do Save-the-Date magnets?

At the moment, we do not do offer a standard Save-the-Date magnet design. However, you may check our Custom Magnet sizes and create a Save-The-Date Magnet the size of one of our stock Imprinted Magnets. A $50 design fee will cover the cost of House of Magnets to create a Save-the-Date design for you, or you may follow our art specifications and save yourself the $50 fee.

Back to Top

17. Do you ship products outside the United States?

We cannot accept or ship orders outside the 50 United States.

Back to Top